Account Deletion Policy – Gingi Mart
Last Updated: May 6, 2026
Welcome to Gingi Mart. We respect your privacy and give users the ability to request deletion of their account and associated personal data at any time.
This Account Deletion Policy explains how users can request account deletion, what data is deleted, and what information may be retained for legal or operational purposes.
1. How to Request Account Deletion
Users can request deletion of their Gingi Mart account using any of the following methods:
Option 1 – From the Mobile App
- Open the Gingi Mart app
- Go to Profile / Account Settings
- Tap Delete Account
- Confirm your request
Option 2 – Email Request
Send an email from your registered email address to:
Email: support@gingimart.com
Subject line:
Account Deletion Request
Please include:
- Your registered mobile number
- Your registered email address
- Your full name (optional)
2. What Happens After Your Request
Once your request is verified:
- Your account will be permanently deleted
- You will lose access to:
- Order history
- Saved addresses
- Wishlist
- Wallet/reward points (if applicable)
- Account preferences
Deletion requests are usually processed within 7 business days.
3. Data That Will Be Deleted
The following data may be permanently removed from our systems:
- Name
- Email address
- Phone number
- Delivery addresses
- Profile information
- Saved payment preferences
- Wishlist and cart data
- App usage data linked to your account
4. Data That May Be Retained
Certain information may be retained for legal, security, fraud prevention, tax, or regulatory compliance purposes, including:
- Transaction and invoice records
- Order records required for accounting
- Fraud prevention and security logs
- Customer support communications
- Data required under applicable laws and regulations
Retained data will only be stored for as long as legally necessary.
5. Third-Party Services
Some services used by Gingi Mart (such as payment gateways, analytics providers, or authentication services) may independently store certain data according to their own privacy policies.
6. Children’s Privacy
Gingi Mart does not knowingly collect personal information from children under the age required by applicable law.
7. Contact Us
If you have questions regarding this Account Deletion Policy or your personal data, contact us:
Gingi Mart Support
Email: support@gingimart.com
8. Changes to This Policy
We may update this Account Deletion Policy from time to time. Any updates will be posted on this page with the revised effective date.
